BOOKING AND CANCELLATION POLICY

We are by appointment only! We do not accept walk ins.

  1. A 50% deposit is required to secure an appointment time in our system.

  2. A tentative booking will be given to you until deposit has been made to secure your booking. All bookings will be on hold for you for 24 hours from the first booking message. If deposit is not made in this time, your tentative booking will be released. If you have not paid a deposit this means you are also not booked in for that time and are not on our system. 

  3. After deposit is paid, a reminder text message will be sent to your mobile number 24 - 48hrs prior to your appointment which you will need to confirm by replying "Y". Confirming this message means you are 100% booked in for your appointment time.

  4. If you fail to reply "Y" to this text message, then your deposit will be forfeited and your appointment time slot may be given to another client.

  5. When you arrive to your appointment, please arrive at your appointment time, as we will not take you in any earlier. We may be with another client, preparing for your treatment, sterilising equipment or on break, please be mindful of this.

 

** Deposits are non-transferrable to another person and must be in your own name **

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For Groupon Bookings:

  1. Groupon Voucher Security Code needs to be sent to the merchant (Fibroblast Skin and Beauty) prior to your appointment for security reasons. Voucher will not be redeemed until your appointment has been completed, unless you fail to comply with the booking agreement.

  2. Please understand our time is as valuable as yours. Reminder, all cancellations and reschedules must be completed 72 hours prior to your appointment to avoid a full loss of your Groupon voucher, where the voucher will be redeemed by the merchant.

  3. In the case of no shows, Groupon will be forfeited for the full total value and will be redeemed by the merchant.

  4. By booking and confirming an appointment, you have agreed to these booking and cancellations conditions. 

  5. 1 voucher per person limit. 

 

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Please understand our time is as valuable as yours. All cancellations and reschedules must be completed 72 hours prior to your appointment to avoid a loss of full deposit. Reminder, all deposits are non-refundable or transferable if your upcoming appointment is less than 72 hours from time of booking. By paying the deposit, you agree to the cancellation policy. 

 

For further information or any changes contact our team on 0481394484 or email us at 

fibroblastskinandbeauty@outlook.com